Frequently Asked Questions

Your Questions, Our Answers

20 questions and answers about our private chauffeur service in Cannes and across the French Riviera. Booking, Film Festival, weddings, hen parties, languages spoken, corporate invoicing, fleet, service areas.

Quotes & Services

How it works

1. How do I request a quote for a private chauffeur in Cannes?

Via our online booking form, by WhatsApp at +33 6 40 67 75 30, or by phone. Specify your dates, timing, preferred vehicle type and number of passengers. We send you a firm quote within 24 hours, often within the hour for straightforward requests.

2. Do you offer wedding packages on the French Riviera?

Yes. We offer wedding packages including the bridal car (Mercedes S-Class or V-Class decorated with ribbon and white flowers), as well as guest shuttles (V-Class or 16-20 seat minibus). Coordination with your wedding planner. Venues: Mougins, Grasse, Cap d'Antibes, Villa Ephrussi.

3. How does a Nice-Cannes airport transfer in a limousine work?

Pick-up at arrivals (T1 or T2) with name sign. Real-time flight tracking. Journey time approximately 45 minutes. Choice of vehicle (Mercedes E-Class, V-Class or S-Class). Complimentary bottled water, 4G onboard WiFi, luggage assistance systematic.

4. Can I rent a limousine for 15 or 20 people in Cannes?

Yes. We have Mercedes Sprinter minibuses in 16 and 20 seats for groups: sports teams, corporate roadshows, weddings, hen & stag parties. Dedicated chauffeur, climate control, premium comfort, event training.

5. Are services more in demand at certain times of the year?

Yes. High-demand events are the Cannes Film Festival (mid-May), the Monaco Grand Prix (late May), the Monaco Yacht Show (late September), and the summer high season (15 July - 25 August). During these periods, we recommend booking several weeks in advance to guarantee vehicle availability.

Booking & Events

When and how to book

6. How far in advance should I book for the Cannes Film Festival?

At least 4 to 6 weeks in advance to guarantee the preferred vehicle during the Cannes Film Festival (mid-May). Late requests are possible but often limited to E-Class. For a specific vehicle (S-Class, EQS, minibus) or full-day service, 8 to 12 weeks in advance is ideal.

7. Can I book a chauffeur at short notice?

Yes, outside the Cannes Film Festival and Monaco Grand Prix periods, we regularly handle same-day or next-day requests subject to availability. During major events (mid-May for the Festival, late May for the Grand Prix), booking must be made several weeks in advance.

8. What happens if my flight is delayed?

We track your flight in real time using the flight number provided at booking. In case of delay, we automatically adjust the pick-up time at no extra charge. We offer up to 1 hour of complimentary waiting time at arrivals for all airport transfers.

9. Can I cancel or modify a booking?

Free cancellation up to 48 hours before the service. Between 48 and 24 hours: part of the amount is retained. Less than 24 hours or no-show: full amount retained. Time or location changes are free and possible up to 2 hours before pick-up, subject to driver availability.

10. Is alcohol allowed onboard for a hen or stag party?

Yes, alcohol is allowed onboard in our hen/stag party vehicles subject to a cleaning security deposit. We provide champagne flutes and ice buckets on request. However, illegal substances are strictly prohibited, and any damage will be charged at the manufacturer's reconditioning rate.

Service & Fleet

Drivers, vehicles and services

11. Do your drivers speak English?

Yes, all our drivers speak French and English fluently. We also have Italian- and German-speaking drivers available upon request — please specify when booking. For Russian- and Arabic-speaking clients, we arrange a partner interpreter on request.

12. What's the difference between a standard chauffeur and a luxury private chauffeur?

A standard chauffeur service transports from point A to B, usually via mobile app. A luxury private chauffeur like Enjoy Limousine offers a dedicated service (chauffeur and vehicle reserved for the entire duration), a premium fleet (Mercedes V-Class/S-Class/EQS, Range Rover), multilingual drivers in suit and tie, and bespoke service (meet & greet with name sign, bottled water, WiFi, discretion).

13. Do you offer electric vehicles?

Yes, we offer the Mercedes EQS 100% electric (sedan for 1 to 3 passengers), 700 km range. Particularly in demand by companies with a strong CSR commitment or clients wanting zero-emission transfers.

14. Do you transport pets?

Yes, pets are allowed in the Mercedes V-Class only, in a transport crate provided by the client, subject to a cleaning security deposit. Guide dogs and service animals are transported free of charge in all our vehicles without a crate.

15. Can I book a private chauffeur for the ski season?

Yes. Our 4WD fleet (Mercedes V-Class 4Matic, Range Rover Vogue) equipped with certified snow tyres and chains onboard handles transfers to Courchevel, Megève, Val d'Isère, Verbier, Gstaad, Zermatt and Saint-Moritz from Nice, Geneva, Chambéry and Lyon. See the Alpine ski transfers page.

16. Can I have a chauffeur with a hostess or interpreter?

Yes, we offer an optional hostess-interpreter service: VIP airport welcome, protocol assistance, simultaneous translation during trips. Languages available: English, Italian, German, Russian, Arabic, Mandarin. To be booked at least 48 hours in advance.

Business & Payment

Invoicing, terms, service areas

17. Where is your service based in Cannes?

Enjoy Limousine Riviera is based in Cannes (06400), in the heart of the French Riviera. We operate without extra charges across the entire area: Cannes, Nice, Monaco, Saint-Tropez, Antibes, Juan les Pins, Mougins, Mandelieu, Cap-Ferrat, Beaulieu, Èze, Villefranche. Beyond that, a mileage charge applies.

18. Can I pay with a corporate invoice or corporate card?

Yes. We issue compliant professional invoices with VAT recoverable. Payment methods accepted: SEPA transfer, credit card (Visa, Mastercard, Amex), cheque. For recurring clients, we offer monthly consolidated invoicing under terms (service contract available on request).

19. Are you insured?

Yes, all our vehicles are comprehensively insured with professional liability covering transported passengers. We hold the professional VTC licence issued by the French Prefecture, registered with the national VTC registry (registration number available on request), and affiliated with the French National Chauffeur Association.

20. How do I pay and what are the terms?

Private clients: full payment at booking by credit card (secure Stripe link) or deposit at booking + balance before the service. Companies: payment on invoice at 30 days end of month, after signing a framework contract. WhatsApp and SMS accepted for express payments between familiar business clients.

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